About these terms
Serbiz Queue is a product of Sereno Labs, a brand of Serbiz Software Development Services (Carlo Rins Sereno). 'We' means Serbiz Software Development Services. These terms apply when you use Serbiz Queue (app.serbiz.io/queue). By creating an account or using the service, you agree to these terms. You agree that accepting these terms electronically is valid and binding under the Electronic Commerce Act (RA 8792). Our Privacy Policy explains how we handle personal data.
Your account
- You must give accurate information and keep your password and staff PINs safe.
- You are responsible for what happens under your account, including actions by your staff.
- You must be at least 18 to create an account. The service is not meant for minors.
Demo and Live plans
Every account gets a free Demo workspace. Live features need a paid plan:
- Monthly: PHP 999 per month
- Annual: PHP 9,990 per year
Prices are in Philippine pesos. Serbiz Software Development Services is not VAT-registered; no VAT is charged.
Paid plans are available now.
Payment
- Payment is made manually via GCash. You submit the GCash screenshot, reference number, sender name and GCash mobile number.
- Our admin checks each payment. Your plan starts after the payment is verified.
- We may reject a payment that cannot be verified.
7-day money-back guarantee
If Serbiz Queue is not right for your business, tell us within 7 days of activation at contact@serbiz.io and we will refund 100% of your payment. Refunds go back to you via GCash within 5 business days of your request. Live features end once the refund is made.
When your plan expires
When your plan ends and is not renewed, Live features are locked. Your Demo workspace keeps working. You can renew any time from the pricing page.
We keep your Live data for 60 days after your plan expires.
Acceptable use
Do not use Serbiz Queue to:
- break any law, or collect data without the person's consent;
- send spam or messages people did not agree to receive;
- impersonate others or give false information;
- attack, overload, scrape or try to get around the security of the service; or
- resell or give access to the service to others without our permission.
We may suspend or close accounts that break these rules. We will tell you by email if we suspend or close your account. We will tell you the reason and, except for serious or illegal misuse, let you respond first. We refund unused paid time only if we close your account and you have not broken these terms.
Your customers' data
You are responsible for the data of your own customers that you collect through Serbiz Queue (such as names, mobile numbers and reservations). This includes telling them how their data is used and getting their consent, including consent to receive SMS, as required by the Data Privacy Act of 2012.
For your customers' personal data, you are the personal information controller and we are your processor. We process it only on your instructions to provide the service, keep it confidential, apply RA 10173 security measures, use only the sub-processors listed in our Privacy Policy, help you with data subject requests and breaches, and delete it per our retention schedule. You confirm you have a lawful basis, including consent for SMS.
Service availability
We work to keep Serbiz Queue running, but we do not promise it will always be available or error-free. SMS and email delivery depend on third-party providers and may be delayed or fail.
Limits on our liability
- The service is provided "as is", to the extent the law allows. Nothing here affects your warranties under RA 7394.
- Except for liability arising from our fraud, bad faith, gross negligence or wilful misconduct, or breach of our obligations under RA 10173, we are not liable for indirect losses, such as lost sales, lost customers or lost profits.
- Except for liability arising from our fraud, bad faith, gross negligence or wilful misconduct, or breach of our obligations under RA 10173, our total liability is limited to the total fees you paid us in the 12 months before the claim.
- Nothing in these terms limits liability that cannot be limited under Philippine law.
Changes
We may update the service and these terms. We will change the "Last updated" date above when we do. If you keep using the service after a change, you accept the updated terms. For material changes, we will notify owners by email and with an in-app notice at least 15 days before the change takes effect. If you don't agree to a material change, you may cancel before it takes effect and get a refund of unused prepaid fees.
Governing law
These terms are governed by the laws of the Philippines. Disputes will be decided by the proper courts of Camarines Norte, without prejudice to your rights under the Consumer Act and to file complaints with DTI or the NPC.
Complaints
Send complaints to contact@serbiz.io; we acknowledge within 2 business days and aim to resolve within 15.
Contact
Operated by Serbiz Software Development Services (Carlo Rins Sereno), DTI Business Name No. 8556021, BMBE CA No. CRT-050000000-05897104, Basud, Camarines Norte, Philippines. Email: contact@serbiz.io.
Data Protection Officer: Carlo Sereno, contact@serbiz.io (Attn: DPO)
